Tidewater Utilities, Inc. is a private water supplier that provides water services to approximately 56,000 retail customers in New Castle, Kent, and Sussex Counties, Delaware. In this comprehensive guide, we’ll explore the key details specific to Tidewater Utilities Rehoboth Beach, including water service, the CPCN process, new business application, well abandonment, disinfectant change, customer service, and payment options.
What Water Services Does Tidewater Utilities Provide in Rehoboth Beach?
Tidewater Utilities provides water services for domestic, commercial, and fire protection purposes in Rehoboth Beach. They operate a combination of wells and water plants throughout their service area, which extends from lower New Castle County to Sussex County near the state’s southern border with Maryland.
How Do I Receive Water Service from Tidewater Utilities in Rehoboth Beach?
To receive water service from Tidewater Utilities in Rehoboth Beach, property owners need to go through the Certificate of Public Convenience and Necessity (CPCN) process. This involves submitting a petition to the Delaware Public Service Commission (PSC) to have their property included in the designated service area. Once approved, Tidewater will contact property owners to inform them of the schedule and steps required to receive service.
What is the New Business Application Process for Tidewater Utilities in Rehoboth Beach?
The new business application process with Tidewater Utilities in Rehoboth Beach involves several steps, including:
- Confirming water service availability
- Signing and returning the water service application
- Installing the private portion of the service line
The process typically takes 6-8 weeks after receiving the signed application and payment.
What if I’m Abandoning My Current Well in Rehoboth Beach?
For customers who are abandoning their current well in Rehoboth Beach, Tidewater requires written certification from a licensed plumber that the well has been disconnected from the potable water line. This certification is necessary before Tidewater can begin the installation of the meter pit and meter.
How Does Tidewater Utilities Handle Disinfectant Changes in Rehoboth Beach?
During the summer months (roughly mid-April through September), Tidewater switches from chlorine to chloramine as a disinfectant to keep water mains clean and reduce disinfection byproducts. This change affects certain areas, including Bear Trap Dunes, Sea Colony, and Southern Shores Water Company.
How Can I Contact Tidewater Utilities Customer Service in Rehoboth Beach?
Tidewater’s Customer Service Department can be reached at 877-720-9272 from 9 a.m. to 5 p.m. for any questions or concerns. The company’s headquarters is located in Dover, DE, and can be contacted at 302-734-7500 or 877-720-9272.
What Payment Options Are Available for Tidewater Utilities in Rehoboth Beach?
Customers can pay their bills online through doxo.com, which offers real-time tracking, bill history, and scheduled payments. Tidewater Utilities can also be contacted directly by phone at 877-720-9272 for any billing inquiries.
References:
- https://www.middlesexwater.com/developers-partners/delaware/
- https://www.middlesexwater.com/tidewater-utilities/
- https://web.dscc.com/Water-Utilities/Tidewater-Utilities,-Inc-1724
- https://sussexcountyde.gov/private-water-companies-sussex-county
- https://www.doxo.com/info/tidewater-utilities-inc-washington-dc